Information about data retention periods and your deletion rights
This document outlines Social Rupee's comprehensive approach to managing your personal data, specifically concerning its retention and eventual deletion. Our fundamental principle is to hold your information only for the duration essential to deliver our credit card app services and fulfill our regulatory obligations within India. This protocol should be read in conjunction with our primary Privacy Policy, accessible at: https://www.neurovalelimited.com/privacy-policy.
We categorize your data and apply specific retention periods, driven by operational necessities and legal mandates.
Purpose: To establish and maintain your user identity, facilitate uninterrupted service access, and ensure critical security and account recovery functions.
Data Types: Includes contact details (e.g., phone number, email), emergency contacts, and unique identifiers (User/Device IDs).
Retention Period: This data remains active as long as your Social Rupee account is open. Following account closure, we securely retain this information for a period of five (5) years to adhere to Indian legal and compliance standards.
Purpose: To offer you a seamless personalized experience, including access to your past activities, saved items, and preferred settings within the application.
Data Types: Encompasses your in-app actions, viewed content, and any information you explicitly save or customize.
Retention Period: We maintain this historical activity data for five (5) years from its creation date, ensuring continuity and convenience for your usage.
Purpose: To continuously enhance application performance, diagnose and resolve technical issues, and refine the overall user experience.
Data Types: Comprises anonymized system crash reports and aggregated usage analytics.
Retention Period: This technical information is stored for a maximum of two (2) years from its collection.
Throughout its entire retention lifecycle, all your data is safeguarded by advanced security protocols, including robust encryption and stringent access controls, to prevent any unauthorized access or breaches.
You retain the absolute right to request the deletion of your personal data at any point.
To request data deletion, please contact our support team via email at support@neurovalelimited.com. For identity verification, ensure the request is sent from your registered email address. We commit to processing all verified requests within 15 business days. Upon completion, your personal data will be permanently purged from our active systems, with the exception of any information we are legally mandated to retain.
In adherence to responsible data stewardship, any Social Rupee account demonstrating continuous inactivity (i.e., no successful logins) for eighteen (18) consecutive months will be scheduled for deletion. We will issue a notification to your registered email address 30 days prior to the scheduled deletion date. Should no activity resume within this notice period, your data will be automatically deleted or anonymized, always subject to our legal retention obligations.
We ensure, through contractual agreements, that all third-party service providers who process your data will also delete your information in accordance with your requests or when it is no longer required for its intended purpose.
For any inquiries concerning this policy or to exercise your data rights, please reach out to us. We are dedicated to addressing your concerns efficiently.
Email: support@neurovalelimited.com
Official Website: https://www.neurovalelimited.com
Response Commitment: We aim to acknowledge your query and provide a comprehensive response within 10 working days.